Refund
Refund Policy
This Nalgene page explains returns, exchanges, and refunds in a store-specific format. This page applies specifically to nalgenen.shop.
Details from Nalgene on exceptions
Nalgene publishes this exceptions guidance for customers using nalgenen.shop. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.
order problems at Nalgene
The following order problems guidance applies to the Nalgene storefront at nalgenen.shop. When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.
refund timing at Nalgene
Customers using nalgenen.shop can rely on the following Nalgene guidance about refund timing. After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.
Details from Nalgene on eligibility
This eligibility section covers orders and visits through nalgenen.shop for Nalgene. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.
What Nalgene customers should know about support
For purchases made through nalgenen.shop, Nalgene applies the following guidance on support. For return or exchange assistance, contact Support@Nalgenen.shop or 8508611773.
Nalgene: condition of returns
The following condition of returns guidance applies to the Nalgene storefront at nalgenen.shop. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.
Our approach at Nalgene to starting a request
This starting a request section covers orders and visits through nalgenen.shop for Nalgene. To start a return or exchange, contact us at Support@Nalgenen.shop before sending the item. Once the request is approved, Nalgene will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.
Merchant Information
Business name: Nalgene
Brand name: Nalgene
Email: Support@Nalgenen.shop
Phone: 8508611773
Physical address: 1000 Fort Duquesne Blvd, Pittsburgh, Pennsylvania, 15222, United States